Delroy shares his own frustrating experience as an independent artist trying to distribute music through TuneCore. After creating an account and uploading a brand-new track generated with Suno AI — following every requirement on TuneCore’s site accurately, and paying for the service — the single was rejected. That’s where things went from bad to worse.
A day later, Delroy tried to request a refund and ran straight into a wall. His email to TuneCore’s support bounced back “undelivered.” Their chatbot, Frankie, kept looping him in circles with no real answers. To this day, there’s still no way to actually reach a human being at TuneCore — and Delroy is out the money he paid, with no resolution.
And this isn’t an isolated case. A quick look at Reddit turns up various complaints from other independent artists describing the same runaround — rejected uploads, unreachable support, and refunds that never materialize.
That’s exactly why Delroy made this episode: to alert independent artists on what to look for and what to do when deciding where to distribute their music — so they can protect themselves before they invest, instead of finding out the hard way.